Privacy Policy

1. Who We Are

Apprentice Lab (“Apprentice Lab”, “we”, “us”, or “our”) provides online tools that help students prepare for apprenticeship applications, including CV reviews, aptitude test practice, interview preparation, and AI-generated feedback.

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), Apprentice Lab is the data controller of the personal data described in this Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Apprentice Lab Limited
Registered in England and Wales No. 17265401
Registered Office: 167-169 Great Portland Street, WT1W 5P, London
Email: apprenticelab24@gmail.com

2. Information We Collect

Information You Provide

We may collect:

• Name
• Email address
• Account credentials
• CVs and resumes
• Cover letters
• Test answers and assessment submissions
• Interview recordings
• Interview transcripts
• Messages sent to our support team

Payment Information

Subscription payments are processed by Stripe. We do not store or have access to your full payment card information.

Automatically Collected Information

We may automatically collect:

• Device information
• Browser type
• IP address
• Usage activity
• Log data
• Performance and analytics information
• Security and fraud-prevention information

3. How We Use Your Information

We use personal information to:

• Create and manage your account
• Provide our services
• Generate AI-powered feedback
• Process payments and subscriptions
• Improve product performance and functionality
• Monitor security and prevent misuse
• Communicate with you regarding your account
• Comply with legal obligations
• Enforce our terms and policies

We do not sell your personal information.

4. Legal Bases for Processing

Where UK GDPR or similar laws apply, we process personal data on the following legal bases:

• Performance of a contract with you
• Legitimate interests in operating, improving, and securing our services
• Compliance with legal obligations
• Your consent where required by law

5. AI Processing

Certain features use third-party artificial intelligence providers, including OpenAI and other service providers we may engage from time to time.

When you submit content for analysis, review, scoring, transcription, or feedback, the relevant content may be shared with these providers solely for the purpose of delivering the requested service.

Where supported by our providers, we use settings intended to prevent submitted content from being used to train publicly available AI models.

AI-generated feedback is provided for informational and educational purposes only. We do not guarantee the accuracy, completeness, suitability, or effectiveness of AI-generated outputs, and users should independently review all feedback before relying on it.

6. International Data Transfers

Our service providers may process information in countries outside the United Kingdom or European Economic Area.

Where personal data is transferred internationally, we take reasonable measures to ensure appropriate safeguards are in place, including contractual protections and reliance on lawful transfer mechanisms where required.

7. Service Providers

We use trusted third-party providers to operate our service, including:

• Supabase (authentication and database services)
• Vercel (hosting and infrastructure)
• Stripe (payment processing)
• OpenAI and other AI providers (AI-powered functionality)

These providers process personal information only as necessary to perform services on our behalf.

8. Data Storage and Security

We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Interview recordings and uploaded documents are stored in access-controlled environments and transmitted using encrypted connections.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the service
• Maintain account records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

When an account is deleted, we will delete or anonymise personal information within a reasonable period, except where retention is required by law or where information remains in backup systems for a limited period.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete personal data
• Restrict processing
• Object to processing
• Receive a copy of your data
• Withdraw consent where processing relies on consent

To exercise these rights, contact us at apprenticelab24@gmail.com.

We may need to verify your identity before responding to requests.

11. Children's Privacy

Apprentice Lab is intended for users aged 16 and over.

If you believe a child has provided personal information without appropriate consent, please contact us and we will investigate and take appropriate action.

12. User Content

You remain responsible for all content that you upload, submit, or generate through the service.

You should not upload information that you do not have permission to share or that violates applicable laws.

13. Cookies and Analytics

We may use cookies, similar technologies, and analytics tools to:

• Maintain user sessions
• Improve functionality
• Understand usage patterns
• Enhance security

You may control cookies through your browser settings, although disabling certain cookies may affect functionality.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the “Last Updated” date and may provide additional notice through email or within the service.

15. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, contact: apprenticelab24@gmail.com